Returns & Exchanges
Due to the perishable nature of our food products, we cannot accept returns once items have shipped, but we are committed to ensuring your satisfaction with every order. If your BBQ arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a full replacement or refund.
Inspect Your Delivery
Examine your package immediately upon arrival to ensure all meats and sauces are present and the thermal packaging is intact.
Document Issues
If there is any damage or a quality concern, take clear photos of the product and the shipping label as evidence for our kitchen team.
Contact Support
Email our customer service department with your order number and photos within 24 hours to initiate a claim for perishable goods.
Resolution Process
Our team will review your request and issue a store credit, refund, or ship a fresh replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing