Frequently Asked Questions
Everything you need to know about getting authentic Michigan BBQ delivered to your door.
How do you ship your BBQ to ensure freshness?
All of our meats are vacuum-sealed, flash-frozen, and shipped in insulated coolers with dry ice or gel packs to maintain a safe temperature throughout the delivery process.
When will my order arrive?
We typically process orders within 1-2 business days. Shipping usually takes 1-3 days depending on your location to ensure the product remains frozen upon arrival.
How do I reheat my Saddleback BBQ?
Each order includes a detailed reheating guide. Generally, we recommend the 'boil-in-bag' method or low-temperature oven heating to preserve the moisture and smoke profile of the meat.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our perishable products arrive quickly and remain at peak quality.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact us within 24 hours for a replacement or refund.
Are your sauces and rubs gluten-free?
Most of our signature sauces and rubs are gluten-free. Please check the specific ingredient list on each product page for detailed allergen information.